Returns and refundsUpdated a year ago

What are the exchange and refund policies? 

Your 100% satisfaction is important to us. If you aren't satisfied with your purchase, the best thing to do is email us. Here is our 30-day Return & Exchange Policy:

• If a product gets damaged or was faulty upon delivery - we offer a 100% refund. Otherwise, to be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. In this case, customers are eligible for a full refund, net of shipping fees incurred on our behalf (approx. $6.95 for standard shipping in the US).
• For returns, please email [email protected] with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide the customer with instructions on where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for the shipping costs of returned items.
• When the returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, we will issue one via Shopify.
• When OuiSi is sold as a pre-order, the 30-day count in this policy begins after the fulfillment date (when OuiSi is shipped out), not the purchase date.